All Marigold Fine Jewelry products are carefully handmade in our own studio.  Since each piece is made-to-order, we kindly ask you allow 7-10 business days (excluding weekends) before we ship your order.  If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request.  Please email us at service@marigold-jewelry.com .

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. An address change could be applied any time before your order has been shipped. 

For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.

We love working on special orders and custom work. If you have a vision of a special jewelry design that you'd like brought to life, please contact us at service@marigold-jewelry.com to get a no obligation quote. 

Feel free to email us at  service@marigold-jewelry.com with your order number and question anytime.

If you have a Marigold account, simply log in and select “My Orders” in the drop-down menu under your name. There, you can find the order number!

Also note that with every order, we send an order confirmation email, which is sent to the same email used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

Yes, of course!  You can let us know what you want written in the gift card by leaving order notes in the bottom of the shopping cart when you're going to check out.

We use Arial for our Initial Rings and Necklaces. Times New Roman for all other engravings, including uppercase and lowercase letters!

To determine your best fit, please refer to our rings size guide.  The best and safest way to size your finger is to stop by a local jewelry store.

Once your order has been shipped, an email containing a tracking number will send to the email address you used to make the purchase. Be sure to check all inboxes as it can make its way to junk/spam folder!

All Marigold Fine Jewelry products are carefully handmade to order, it will need 7-10 business days for processing. After that, we will use FedEx or DHL Express to ship your order, which will need 3~5 business days for shipping. So the Estimated Delivery Time = Processing Time + Shipping Time .

All international orders are subject to shipping taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is responsible for all import fees and these charges are not included in the item price. Applicable duties, taxes and fees will be collected at the time of delivery.

We use FedEx International Priority or DHL Express for the most efficient and dependable international shipping. It will take 3~5 business days for shipping. If you are having issues with tracking your order, please contact us at service@marigold-jewelry.com and we can try to help you out to the best of our knowledge.

Your purchase is likely to be an expensive one. We require signatures for all orders. We would hate for your order to get lost in transit. If you for some reason you would like to waive this option, please email us at service@marigold-jewelry.com

Please contact us immediately at service@marigold-jewelry.com if you believe that your package was lost in transit. We will try our best to solve the issue.

Please note that Marigold Fine Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Kindly note that we do not ship to PO Boxes, APO or FPO addresses at this time.

We gladly accept returns and exchanges for unworn or unused items. Just contact us at service@marigold-jewelry.com with your order number within 5 days of delivery, and ship items back to us within14 days of delivery. If you would like to make a return, please email us for a return authorization at service@marigold-jewelry.com first (no refund will be granted without return authorization).

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are not responsible for any pieces not purchased directly from marigold-jewelry.com

For more related information, please refer to our Return Policy page.

Sure! For 2 years from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we’ll send you a replacement.

Our jewelry studio create handcrafted, ethically sourced pieces that are made to last. We’re confident in the quality of our product hence the 2-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Marigold Fine Jewelry.

*Note: Items purchased through a third-party vendor (outside of marigold-jewelry.com) will not be covered under Marigold Fine Jewelry’s warranty. Please reach out to the company the items were purchased from.

First of all, our apologies! Please send your order number and a photo of the defective or incorrect piece to service@marigold-jewelry.com. Our Customer Service Team will be happy to help resolve it!

Once the order is shipped, we are unable to have them returned for an engraving.